Support Request Process | EcomXpertz

If you’re facing an issue or need help with our services, follow these steps to submit a support request:

1. Use the Chat to Submit a Ticket:

   • Go to the live chat on our website.
   • Select the Service Issue option from the menu.
   • Provide detailed information about your issue, including screenshots or attachments if applicable.

2. Confirmation:

   • Once submitted, you’ll receive a confirmation email with a ticket number.

3. Track Your Request:

   • Use the support portal to monitor the status of your request.

4. Feedback Email:

   • After your ticket is resolved and closed, you’ll receive a feedback email.
   • Share your experience with us to help improve our services.

5. Response Time:

   • Our team will respond within 24–48 hours, depending on the complexity of your query.