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Escalation Procedures | EcomXpertz

Submitting a Support Request Made Easy

At EcomXpertz, we strive to resolve all support issues promptly. If you feel your concern has not been adequately addressed, follow our escalation process:

  1. Step 1: Contact the Assigned Support Agent:

    • Reply to the support ticket or email to provide additional details about your unresolved issue.

  2. Step 2: Escalate to a Manager:

    • If the issue remains unresolved, request escalation to a support manager by emailing ahmer@ecomxpertz.com with your ticket number.

  3. Step 3: Contact the Escalation Team:

    • If the matter is still unresolved, contact our escalation team directly.
    • Email: compliance@ecomxpertz.com
    • Phone: +1 (609) 281-5203

  4. Resolution Timeline:

    • Our escalation team will aim to resolve your issue within 48 hours.

We value your feedback and are committed to ensuring your concerns are addressed efficiently.